Terms And Conditions:
By placing a reservation with Seattle Town Car you acknowledge and expressly agree to the following policies, terms and conditions and future expressly authorize Seattle Town Car to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.
A credit or debit card number is required to open an account with Seattle Town Car
Seattle Town Car will not sell, rent or distribute any of your personal and/or financial information to external parties. Seattle Town Car reserves the rights to use the information supplied to provide requested services and collect payment for services, rendered in accordance with our rates, terms and conditions.
Airport arrival waiting time
Seattle Town Car provides up to 30 minutes of free wait time for domestic arrivals or 50 minutes for international arrivals. This free time is for you to disembark your luggage and clear customs. The Chauffeur will then wait another 10 minutes for domestic or 30 min for international, making a total of 40 minutes or 1 hour 20 minutes respectively before considering the passenger a “no show”.
Monitoring of airport transfer flight arrival times
Seattle Town Car monitors all flight arrival times.
In the unfortunate circumstance that your flight is delayed Seattle Town Car will wait for you upon your arrival at no extra charge. Please note that once the airplane has landed, the airport arrival waiting time condition applies.
Point to point transfers
Seattle Town Car provides up to 15 minutes of free waiting time for non-airport related reservations. The Chauffeur will then wait another 15 minutes before considering the passenger a “no show”.
For all pickup, once a passenger is considered a “no show” according to the above condition, the passenger will then be charged the full reservation
In the instance that the maximum waiting time has been reached, the Chauffeur will wait longer if instructed to do so by telephone. In this case the extra 30 minutes waiting fee will be charged
Seattle Town Car requires that cancellations are received by telephone no less than 2 hours prior to the scheduled pick-up time. Failure to cancel in time will result in charge of the full reservation. No administration fee is charged for cancellations.
Seattle Town Car requires that all changes are received by telephone 1 hour prior to the pick-up time. If a reservation change cannot be made in time, it will result in cancellation and you will be charged for the entire reservation.
Seattle Town Car rates include all excess out of the pocket charges, such as: parking, ferry fee. Pricing for special events such as Christmas, New Years Eve and some other events will be provided on application.
For rates details please read the rate section or contact our office.
If you choose to provide a gratuity or tip it is at your discretion.
Recites and Invoice statements can be forwarded to the client if required.
Seattle Town Car accepts Visa, MasterCard, American Express, and Discovery.
Additionally cash payments can be made directly to the Chauffeur.
Checks will only be accepted for invoice payments.
Business partner service policy
Seattle Town Car uses, at its own description, business partners to provide transportation services for our clients.
Lost or damaged items
Seattle Town Car and its business partners are not responsible for items that are left in the vehicle, are lost or damaged. Seattle Town Car reserves the right to charge a delivery fee for returning lost items if found.
Seattle Town Car business partners and their Chauffeurs will assist with luggage but assume no liability for doing so.
Seattle Town Car and its business partners are not responsible for circumstances that are beyond our control.
Including, but not limited to traffic congestion, road closures, accidents, flight delays etc.
The party paying for the reservation is responsible for all damage and/or cleaning charges incurred by the passenger/s, including but not limited to: vomit/sickness($200 cleaning fee), drinks spillage($100 cleaning fee), burns($300 replacement/repair), upholstery tares($300 – 500,replacement/repair) or opening a car door into another vehicle or stationary object($500 – 1000) etc.
Termination of any reservation
Seattle Town Car reserves the right to immediately cancel any reservation without refund if the Chauffeur feels that passenger/s is/are placing the Chauffeur, passengers or limousine in danger.
If the passenger/s is/are in the possession of any illegal material and/or substance, the service will be cancelled without refund. This is without exception.